Gist of "4 things a service business must get right"- HBR by Kushal Soni - 3 week ago | 55 1. The Offering: Service designers do better to focus on the experiences customers want to have through their offerings.Be clear about which attributes of service the business will compete on. Strategy is often defined as what a business chooses not to do. Similarly, service excellence can be defined as what a business chooses not to do well, by trade off between certain service attributes. 2. The Funding Mechanism: Plan to pay the excellence. The funding mechanism take four basic forms. Two are ways of having the customer pay, and two cover the cost of excellence with operational savings. Below are the four ways listed : Read more 2 1
15 books that a marketer should read -[New] by Kushal Soni - 1 month ago | 85 Will It Fly? – Pat Flynn The Social Organism: A Radical Understanding of Social Media to Transform Your Business and Life, by Oliver Luckett and Michael J. Casey Blue Ocean Strategy: How to Create Uncontested Market Space and Make Competition Irrelevant, by W. Chan Kim and Renee Mauborgne Read more 2 2
Know about article 370 in 8 points. by Kushal Soni - 8 month ago | 182 J & K citizens have a dual citizenship and their own national flag. Tenure of all state government is 5 years but in J&K it is 6 years. Disrespecting Indian flag and other national symbol is not a crime in J&K Read more 0 1
How is website ranked on Alexa Rank? by Kushal Soni - 8 month ago | 256 The traffic rank is based on three months of aggregated historical traffic data from millions of Alexa Toolbar users and is a combined measure of page views and users (reach). As a first step, Alexa computes the reach and number of page views for all sites on the Web on a daily basis. The main Alexa traffic rank is based on the geometric mean of these two quantities averaged over time (so that the rank of a site reflects both the number of users who visit that site as well as the no of page views. Read more 2 0
