Tips for effective customer relationship management by Harshil Bhatt - 5 year ago | 1836 keeping customers’ trust and loyalty is very important. Managing them properly for a business’ survival is even more vital The first step is to fully understand why the customer needs you. Gather all the requirement of customers in the beginning itself CRM uses information to both identify with customers and co-create value with them. Relate other interests or topics when you communicate with your customers. Read more 1 0
RATER Model on Customer service ( Ethics Perspective) by Omkar Puvar - 4 year ago | 1091 Reliability : The ability to perform the promised service dependably and accountably. Assurance : The knowledge & courtesy of employees & their ability to convey trust & confidence. Tangibles : The appearance of physical facilities, equipment, personal & communication materials. Read more 1 2
9 Must-have features on a Customer Account page for E-commerce by Flits App - 4 year ago | 720 Detailed customer information: A basic customer account page must-have details like ''First name'', ''Last name'', "Contact". Apart from this, Gender and Birth-date are other important fields. Order history: No one is fond of search history that Google keeps, but everybody loves Order Histories. Order history must contain the following · Order number · Order status · Name of the items · Total number of items ordered · Quantity of each item ordered · Thumbnail of the product for easy recognition · Order details with customer's addresses (for multiple addresses), contact and other required information · Cost breakup · Payment mode Delivery addresses: A single customer may have different delivery addresses so they must have an accessible & editable address directory of their own. Such an address list saves time while checking out. Read more 0 0
