PointsOnly
PointsOnly
  • Collapse Menu
  • Trending
  • Popular
PointsOnly
PointsOnly
Sign In / Sign Up
MAIN SECTIONS
  • Collapse Menu
  • Trending
  • Popular
Sign In / Sign Up
  • Create Pointer

  • Create Story
Tips for effective customer relationship management
by Harshil Bhatt
- 5 year ago |  1836
author
  • keeping customers’ trust and loyalty is very important. Managing them properly for a business’ survival is even more vital
  • The first step is to fully understand why the customer needs you. Gather all the requirement of customers in the beginning itself
  • CRM uses information to both identify with customers and co-create value with them. Relate other interests or topics when you communicate with your customers.
  • Read more
1 0
RATER Model on Customer service ( Ethics Perspective)
by Omkar Puvar
- 4 year ago |  1091
  • Reliability : The ability to perform the promised service dependably and accountably.
  • Assurance : The knowledge & courtesy of employees & their ability to convey trust & confidence.
  • Tangibles : The appearance of physical facilities, equipment, personal & communication materials.
  • Read more
1 2
Customer Satisfaction
by manish gupta
- 4 year ago |  677
  • Service
  • Suuport
  • Features
0 0
9 Must-have features on a Customer Account page for E-commerce
by Flits App
- 4 year ago |  720
author
  • Detailed customer information: A basic customer account page must-have details like ''First name'', ''Last name'', "Contact". Apart from this, Gender and Birth-date are other important fields.
  • Order history: No one is fond of search history that Google keeps, but everybody loves Order Histories. Order history must contain the following · Order number · Order status · Name of the items · Total number of items ordered · Quantity of each item ordered · Thumbnail of the product for easy recognition · Order details with customer's addresses (for multiple addresses), contact and other required information · Cost breakup · Payment mode
  • Delivery addresses: A single customer may have different delivery addresses so they must have an accessible & editable address directory of their own. Such an address list saves time while checking out.
  • Read more
0 0
  • «
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • ...
  • 136
  • 137
  • »