How To File Online Complaint Against Builders Under RERA?

  • -Under the Real Estate Regulation Act, 2016 (RERA), homebuyers have a right to compensation from the builders, in case they deviate from their promises. They have certain remedies through which they can get compensation.
  • -Even though, RERA is an act formulated by Central Government, it is purely a state matter. Each state has formulated their own guidelines. Hence, you have to complain to the respective state RERA authorities only.
  • -Complaints by the buyers can be filed against developers, builder, and agents with the regulatory authority or the adjudicating officer under RERA in the form prescribed under RERA norms.
  • -Buyers can also register a complaint online through their state's official RERA website by filling up a form and paying the registration fees.
  • -Following is the step-by-step guide to filing an online complaint with the RERA authority:
  • 1.To file a complaint with the Authority, the complainant needs to visit the State’s official website. On the portal, search for the page of Complaint Registration, by clicking on the link placed under the same head.
  • 2. Click on the complaint registration link. You will be taken to the complaint form where you are required to fill the details of the complaint.
  • 3. While filing the complaint, homebuyers would be asked to submit their personal details including Name, Address, Contact details and Project details. Complainants can also attach supporting documents.
  • 4.Once the form is fully filled, the complainant would need to pay Rs 1,000 for filing the complaint or Rs 5,000 in the case of filing complaints before Adjudicating Officer. Online payment mode is also available.

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