Listen to their complain as a feedback ; Ask them the problems faced while using your product. Sometimes half of the problem is solved on asking.; Focus on solving the problem and get back to them with a compliment.;
Listen to their complain as a feedback
Ask them the problems faced while using your product. Sometimes half of the problem is solved on asking.
Focus on solving the problem and get back to them with a compliment.
Be honest and share the mistakes done with a confidence to improve.
Have a personalized approach in dealing with them.