1. Say 'thank you' and 'please'; 2. Do not respond to negativity; 3. Remember people's names;
1. Say 'thank you' and 'please'
2. Do not respond to negativity
3. Remember people's names
4. Smile more
5. Be gracefully honest
6. Hold doors open
7. Be kind and humble
8. Talk less, but say more
9. Listen without interrupting
10. Do not brag or nitpick