keeping customers’ trust and loyalty is very important. Managing them properly for a business’ survival is even more vital; The first step is to fully understand why the customer needs you. Gather all the requirement of customers in the beginning itself; CRM uses information to both identify with customers and co-create value with them. Relate other interests or topics when you communicate with your customers. ;
.JPG)
Keeping customers’ trust and loyalty is very important. Managing them properly for a business’ survival is even more vital
The first step is to fully understand why the customer needs you. Gather all the requirement of customers in the beginning itself
CRM uses information to both identify with customers and co-create value with them. Relate other interests or topics when you communicate with your customers.
Ensure that you provide the best quality products or services. Practice good quality planning, quality management and control of your stocks
You need inform your customers with your latest promos or other company activities/milestones regularly
Make sure that you provide good customer assistance and service by attending to their queries and issues raised in full attention.
Giving out rewards and other incentives will strengthen the relationship with customers
You can brief customers about the uses of the product and then compare the brand or type you offer versus that of the generic ones
Follow up is key to effective client relationship management.