Gist of "4 things a service business must get right"- HBR by Kushal Soni - 2 year ago | 783 1. The Offering: Service designers do better to focus on the experiences customers want to have through their offerings.Be clear about which attributes of service the business will compete on. Strategy is often defined as what a business chooses not to do. Similarly, service excellence can be defined as what a business chooses not to do well, by trade off between certain service attributes. 2. The Funding Mechanism: Plan to pay the excellence. The funding mechanism take four basic forms. Two are ways of having the customer pay, and two cover the cost of excellence with operational savings. Below are the four ways listed : Read more 3 1
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Top Tips to Make Your On-demand Business Application Successful in 2020 by william johns - 2 year ago | 475 Do you want to come up with an on-demand app for your business? Well, here are some of the important tips to make your app successful. Let’s connect to discuss the on-demand app development trends https://bit.ly/3iS4XrZ 12 22 0 0